Yes! All buyers and suppliers will receive a copy of the platform guide with step-by-step instructions on how to access your account, select meeting preferences and more. If you have questions about the platform please contact Tina Liu at [email protected].
Where do I get my account login information?
You will receive an automated email to the email provided on your application with a link to setup your username and password. If you are having trouble accessing your account with the link provided or have not received the email within one week of your application being approved please contact Tina Liu, tliu@questex.com.
What do I do if I'm having trouble accessing the platform?
If you have having trouble accessing your account, please contact Tina Liu at [email protected] for assistance.
How do I submit my selections for buyers/suppliers I want to meet?
You will receive a notification from our team when the appointment system has opened. From there, log in to your account to begin the selection process.
How will I be matched with buyers/suppliers for meetings?
After all buyers and suppliers have selected who they would like to meet, the software will create unique meeting schedules based on the strength of matches, prioritizing 100% matches where both buyer and supplier indicated they "must meet" each other and so on. In addition to matching buyers and suppliers based on who they would like to meet, the software will also analyze buyer and supplier profile information to find attendees that are a fit.
When will I receive my meeting schedule and who creates it?
After the appointment system has closed, our team will run the scheduling software, unique to your selections, to create tentative schedules for all buyers and suppliers. You will receive an email notification when your meeting schedule is available for review.
How early before the event can I log into my account?
Once you have setup your login information you can access your account at any time. On the day of the event please log in 15-minutes prior to the event start time. The window to begin your virtual meetings will automatically pop up and initiate the meeting to start at your scheduled meeting times.
What do I do if the buyer/supplier I was supposed to meet with doesn't show up at the scheduled time?
Contact Tina Liu at [email protected] with the full name and company name of the buyer/supplier who no-showed. We will reach out and do our best to confirm an alternative meeting time.
